MANAGED IT SERVICES

A process transformation is no longer a choice as per the current business scenario.
When considering the revenue challenges and a directive for retaining operating margins, various service providers are typically forced to revise their IT schemes. The operational costs can be significantly cut down by following a managed service approach. It is defined as the transferring of routine IT operational activities to a strategy, which in turn results in achieving better efficiency in operations at the least cost.
Urolime’s Managed Services offers flexibility and assists in focusing on your business rather than handling the routine operational activities and other technical issues. As a dedicated managed service provider, we scale down the risks by managing both ownership and end-to-end accountability. With such features, you can take advantage of the flexible operating models along with economies of scale. The operating models can be customised as per the operating hours and specific requirements.

24/7 Server Monitoring Service

Continuous Integration services

24/7 Server monitoring service is a cost-effective way to maintain maximum uptime. The remote monitoring of client systems and proactive alerting of potential issues before they become critical, is a key component in managed services. Urolime’s 24/7 Monitoring and Support services offers proactive monitoring and alerting keeps the system reliable with the least downtime. This in turn improves the overall productivity and makes the system far more cost efficient. Our automated 24/7 support process provides network and server health monitoring and proactive alerts allowing us to fix any potential issues before they have a negative effect on your business.

Our Monitoring services cover dedicated, virtual and cloud based server infrastructures. We ensure that application uptime along with the server security is covered in addition to the server health. We at Urolime follow best practices that save time and money. Our experienced team will work towards 100% uptime of your servers and services.Being one of the leading 24/7 server support companies in India, Urolime Technologies can take care of all your server related issues and work out a fix for each and every one of them. We follow the ITIL compliance service procedures – Service Desk, Incident Management and Problem Management Process.

Why 24/7 Monitoring and Support?

  • 24/7 Server and Service Monitoring and problem resolution
  • Routine maintenance and security updates
  • Monthly Server Monitoring Reports
  • 10 Minutes Response time
  • Scalable Support Options

Our Solutions

APPLICATION SUPPORT & MAINTENANCE

APPLICATION SUPPORT & MAINTENANCE

Urolime ’s maintenance and application support include improvements, transition, ITIL services, Knowledge transfer, L1, L2 and L3 support, monitoring, 24*7 support etc. We provide support services and end to end application maintenance for custom applications and platform-based solutions.

CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

Urolime helps you sustain higher service standards both day in and day out while you focus on your client.
With the rapid advance in contact centre technology, contact centres find it difficult to support the environment and monitor the workforce mainly due to challenges such as insufficient resources and handling costs and complexities.
Urolime’s managed services & support includes:

  • Application health check is typically performed for reviewing the application specifications and necessary recommendations are suggested remotely.
  • Remote upgrading and applying the new updates on a periodic basis.
  • Global monitoring assures both business continuity and maximal uptime of the system.
  • Servicing areas that are usually associated with specific functionalities such as performance management, hosting services, change management and service request management.

REMOTE INFRASTRUCTURE MANAGEMENT

REMOTE INFRASTRUCTURE MANAGEMENT

Urolime will become your credible partner along your IT Transformation journey. For addressing the dynamic business demands, even the most proficient business head has to act decisively. For almost every IT-based operations, the business heads normally require a single point of contact. We help you react rapidly to the rising market demands and set transformation progress. Urolime’s RIM support consisting of IT Service Desk and major incident management includes:

  • Reactive and proactive monitoring by a dedicated data centre for both applications and servers.
  • Level-1 support for customers during their business hours.
  • Level-2 Technical support for better end customer experience and smoother routine operations.
  • Level-3 Application support for tailored requirements and managing business shifts.

We provide 24-hour monitoring to ensure high availability and provide a single point of contact by managing your devices and platforms across the network, infrastructure and cloud.

AWS-cloud-urolime

CLOUD SERVICES

The purpose of cloud managed services is the enhancement of those competencies that are in dire need. Urolime provides end to end cloud services consisting of Cloud consulting services, Cloud hosting services, Cloud Support services and Cloud Migration services. The cloud-managed services mainly automate business processes, transform IT systems, optimize recurring in-house IT costs and also allows to achieve the business objectives.

  • The right strategies for the cloud transition based on your business requirements are identified with the help of our cloud readiness analysis.
  • We provide assistance in hosting new applications to the cloud platform for organizations. An ideal strategy is defined for the cloud deployment based on the functions of the application.
  • Urolime implements a multi-layer security model that enforces data security while shifting to the cloud. We help you migrate your existing application and data servers to the cloud based on a thorough evaluation. Our team of experts ensures both fault tolerance and auto-scaling by making the right changes to your application.
  • Our data centres are 24/7 running with zero downtime. We provide assistance and maintenance for the applications and data centres, deployed in the cloud.

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